Returns & Refund Policy | Roomyd

1. Return Eligibility Window

• Unused, unwashed, undamaged, with original factory packaging, labels, tags intact
• No stains, scratches, dents, disassembly, or self-modification
• Provide valid order number, purchase receipt, and original product accessories

2. Non-Returnable & Final Sale Items

• Clearance / final sale discounted goods
• Personal care, hygiene, cosmetic, disposable daily supplies
• Custom engraved, personalized, customized products
• Opened electronic accessories, bedding, undergarments
• Gift cards, digital vouchers, wholesale bulk special orders

3. Return Shipping Cost Rule

1. If return caused by our fault (wrong item shipped, defective product, missing parts): We cover full round-trip shipping cost and send prepaid return label via email.
2. If return for personal reasons (size mismatch, dislike, wrong purchase): Customer bears all return shipping fees. Original delivery cost will NOT be refunded.
3. International buyers: Responsible for return freight, customs duties, import taxes and handling fees generated during return transit.

4. Refund Processing Flow

1. Submit return request to RuizHelena556@gmail.com with order ID + product photos within the 30-day window.
2. After we receive and inspect returned items (3–5 business days inspection period):
   • Full refund will be issued to original payment account within 5–10 business days
   • Credit card/Shopify Payments refund delay depends on bank processing schedule
3. Alternative option: Store credit (no expiration) instead of cash refund, available upon customer request.

5. Restocking Fee

6. Damaged Item Claims